Australia Network - Help

	Q: What is Australia Network? Australia Network is an Australian based international television service broadcasting to 30 countries throughout the Asia Pacific region. Drawing on the resources of the Australia Broadcasting Corporation and a network of regional reporters, Australia Network presents a cosmopolitan and comprehensive range of informative and entertaining programming. To find out more about us look under the About menu at the top of each page.
	Q: Do I need a Smart Card to watch your service? A: From 2006 Australia Network will be broadcasting certain programs such as our International Rugby Union coverage via an encrypted signal. If you are receiving us off IS-8 via your own satellite equipment (including hotels and SMATV viewers) you will need to obtain one of our free Smart Cards to watch these games. If you are receiving us via IS-2 you will need to check you have the correct decoder and then register it. Once registered your decoder will be able to access our encrypted programs. For more information and registration forms, go to the Encryption page.
	Q: How do I find out what's on Australia Network where I live? You are able to watch Australia Network's television service throughout most of Asia and the Pacific region. When you first come to our website the default TV schedule is set to Hong Kong. You can change this to your nearest location by clicking on the "set TV schedule" button and following the steps that appear in the pop up window. The set TV schedule button can be found on any page that contains TV schedule information.
	Q: Can I print your TV schedule? A: Yes, you can either choose to print today's schedule or the schedule for the next 7 days. On each schedule page you will see a "print TV schedule" button. If you click this button a pop-up window will open giving you a choice of schedules. You can select to print today's schedule or the next 7 day's schedule for each of the locations listed.
	Q: I have just connected to Australia Network's television service and am having reception problems, what should I do? A: There are a number of reasons why you might be experiencing problems. Our Reception Advice page outlines the most common problems and what you can do to address them.
	Q: I have recently been experiencing picture problems when I watch Australia Network's television service. I have been receiving the service for a while and up til now there were no problems, what should I do? A: The problems you are experiencing could be due to a number of factors. The most frequently asked questions about receiving our television service are answered on our Reception Advice page. Please use this information as a guide and if required seek advice from your local equipment and/or service provider.
	Q: How do I email pages from your site? A: The footer on all pages includes a button that enables you to email this page. If you click this button a form will open. Complete the fields in the form to send the address of the page and a message.
	Q: Is there a way of searching your site? A: We will shortly add a search function under the "help" menu. In the meantime, please use the site map included under the "help" menu. If you still can't find what you are looking for please contact us using our email form.
	Q: I want some more information about a program I saw on your channel recently, can you help? A: Each program presented by Australia Network has its own program page. You can access these pages either through our "programs A - Z", "program genre", or "TV Schedule" pages under the "Television" menu. A number of the programs we broadcast have their own websites, the address can be found on the program's page if available.
	Q: I'm living or travelling in the region and would like to watch Australia Network television, how can I access your service? A: Information about how and where you can access Australia Network's television service is available under our "Tuning In" menu. On our How to Watch page you can select your area and the options for receiving the service will be listed. Australia Network is transmitted free of charge via satellite. You can find satellite reception details also on our How to Watch page. If you are travelling in the region you can watch Australia Network at many of the region's hotels. Please check when making travel arrangements that your hotel provides Australia Network as part of its in-house TV system.
	Q: Can I get transcripts or tapes of your programs? A: Australia Network offers selected transcripts for Asia Pacific Focus, Nexus and the english language learning programs found in the Learn English section. Links to other programs offering transcripts are available from individual program pages in our television shedule. Australia Network broadcasts a number of programs produced by the Australian Broadcasting Corporation (ABC). The ABC offers video and audio tape sales of programs. More information can be found at: http://abc.net.au/programsales/.
	Q: How do I find out about advertising on Australia Network's television service? A: Australia Network is a commercial service. Australia Network offers advertisers a powerful means of reaching the educated, affluent and mobile market in the region. Television and online advertising enquiries can be made using the email form in our contact us section.
	Q: I'm having trouble viewing this site it takes too long to download pages. What can I do? A: Australia Network offers both high graphics and low graphics versions of its website. You will automatically see the low graphics version if you have JavaScript disabled. You can also choose this option by clicking on the low graphics version button at the bottom of each page, if you have JavaScript turned on, but want our pages to download faster. You can find out more about the use of JavaScript and how to change your browser settings from the Microsoft and Netscape websites. The low graphics version also includes scalable fonts. People with a visual impairment are able to increase the size of fonts on the page to assist legibility. To do this go to the view menu at the very top of your browser, select text size and choose the text size you prefer. Most users will be automatically directed to the graphics rich or high-end version of the site. The high-end site is optimised for Internet Explorer and Netscape web browsing software, versions 5 and above. The site is best viewed at screen resolutions of 800 X 600 pixels or higher. The high-end site will be fully functional with all versions of Windows and Macintosh operating system software if JavaScript is enabled. Both versions of the site use cookies. The cookies track your preferences so that when you use our television section your preferred schedules, viewing days and programs are easily accessible. The cookies used by Australia Network Online do not collect personal information. If you are experiencing any problems with this site, please check that your system meets the minimum specifications mentioned above. If you continue to experience problems, please contact us.
	Q: What is Ask Australia? Ask Australia offers people in the Asia Pacific region the chance to learn about living, working, studying, travelling and doing business in Australia. We've gone to the experts from Australia's leading finance and travel companies and educational institutions and asked the most frequently asked questions we receive on these topics. Ask Australia contains a comprehensive database of answers and links to relevant organisations for further information.
	Q: How can I find out about other ABC services such as Radio Australia? A: The home page of Australia Network's website includes a link to Radio Australia's website as well as a link to the home page of the Australian Broadcasting Corporation.
	Q: How do I play the video content available on your site? A: Our video content is available in two versions, Windows Media and Real Player, and to play it you need to download either a Windows Media or Real Player. Windows Media Player - download the free Windows Media player here. (http://www.microsoft.com/windows/windowsmedia/download/default.asp) Real Player - there is a free version of the Real Player is available for download here. (http://www.real.com/player/) Please Note the link for the free version is in the top right hand corner of the page. The 14-day trial version of the Real Player is not free. If you are using Windows 95 (or earlier) you will need to download Real Player Version 8 which is also a free download. Once you have installed your player, go to the video content you want to play and choose the appropriate connection (dial-up or broadband). Happy viewing!